ABC to implement "Cargo Claim" platform
Airbridge Cargo Airlines (ABC) and the cargo logistics quality and compliance platform, Cargo Hub, have solidified their collaboration for the implementation of the Cargo Claims platform. The online tool, which received the Iata cargo innovation award in 2015, will allow ABC’s customers to manage their claims and pre-claims requests through a user-friendly online tool.
The implementation process included several training sessions and meetings with ABC’s customer service team and IT specialists to guarantee that the platform complies with the specific needs of ABC’s organisational structure and is in line with its customers’ expectations.
Customers are now able to submit, update and track the status of their claim in real time. (ah)