A new way to serve customers 
“Ruling through service is the secret of success.” From the I Ching, the Book of Changes, the oldest Chinese book of wisdom, from the second century BCE. more
Closed safety circuit
“It’s far safer to know too little than too much.” Samuel Butler (1835 – 1902), British novelist, composer and painter more
Telex to app – in just 30 years
In Basel the Abacus Shipping agency and Ralf Brink have lived through all industry changes since 1992. more
The pleasure of excesses
“Anyone who isn’t into enjoyment is a killjoy.” Arno Plack (1930 – 2012), German philosopher and writer. more
A view from the outside
“Be fair. Be objective. Don’t just come to conclusions based on one-sided evidence.” Mahinda Rajapaksa (*1945), Sri Lankan president (2005–2015) and prime minister (since 2019) more
A lightweight becomes a heavyweight
“The most important person is the one you are with at this moment.” Count Lev Nikolayevich Tolstoy (1828 – 1910), Russian writer, farmer and philosopher more
Hitting the perfect note
“What’s best in music isn’t to be found in the notes.” Gustav Mahler (1860 – 1911), Austrian composer and conductor more
Those wonderful moments
“The most wonderful thing in the world is to see a new day.” Maxim Gorky (1868 – 1936), Russian raconteur, revolutionary and playwright more
"Appetites are returning"
Edouard Mathieu, who has worked for the operator of the Parisian airports since 1999, expects unrequited interest in exotic destinations and a gradual end to travel restrictions in summer to result in passenger volumes returning to around 60% of their pre-pandemic levels. ITJ... more
At the right time
Not many two-legged animals take to the skies these days – but some international jet-setting four-legged creatures, in contrast, stopped over at Qatar Airways hub in Doha recently. Kirsten de Bruijn talked to ITJ editor Andreas Haug about the measures necessary to transport... more