Etihad Cargo enhances control performance
Etihad Cargo has taken its data-driven digitalisation journey another step forward with the launch of its cargo control centre (CCC) at its head office in Abu Dhabi (UAE). Launching a year after the airline embarked on a far-reaching digital transformation strategy, the CCC becomes the "nerve centre" for real-time monitoring, tracking and active management of all shipments, flights and UAE road feeder services in an effort to enhance Etihad Cargo's "delivery as planned" (DAP) promise to its customers.
In a second phase, the carrier plans to add further functionality to the CCC to allow monitoring of the "quick ramp transfer" shipments at its hub, providing instant alerts on potentially problematic connections and allowing the customer service team to pro-actively take immediate corrective action. (ah)